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Terms of Use

Last Updated: October 19, 2026

PLEASE NOTE THAT THE SECTION LABELED “DISPUTE RESOLUTION (CLASS ACTION WAIVER, JURY TRIAL WAIVER, AND ARBITRATION AGREEMENT)” BELOW CONTAINS A CLASS ACTION WAIVER AND JURY TRIAL WAIVER AND REQUIRES ARBITRATION ON AN INDIVIDUAL BASIS IN CERTAIN JURISDICTIONS TO RESOLVE DISPUTES. IT AFFECTS YOUR RIGHTS IN ANY DISPUTE WITH US, INCLUDING, WITHOUT LIMITATION, DISPUTES ARISING OUT OF YOUR USE OF THE SERVICES AND/OR YOUR PURCHASE AND/OR USE OF ANY SERVICE OR PRODUCT.

Welcome! We’re glad you’re here and thank you for selecting the services that PlanetArt, LLC, which is a wholly-owned subsidiary of its parent company PlanetArt Holdings, Inc., and its affiliates and brands, including, but not limited to, Simply to Impress, PhotoAffections, CanvasWorld, MyCustomCase, Gifts.com, Personal Creations, Parker & Pip, Legacy Lane, Stocking Shop, Ornament Street, Baubles, CafePress, i See Me!, and Book of Us, (collectively “PlanetArt,” “we,” “us,” or “our”) offer through our websites, mobile applications or by telephone (the “Services”). As the developer of the Services, we want to provide you with the terms governing your use of the Services set forth below (these “Terms”). By registering or otherwise accessing, downloading, installing, and/or using the Services, you are agreeing with all these Terms.

1. Registration

Our websites and mobile apps allow you to register and set up a user account to use the Services. We make registration optional by way of a Guest Checkout option, if you prefer. By registering or otherwise accessing, downloading, installing, and/or using the Services, you represent and warrant that (a) you are at least eighteen (18) years of age and (b) you have provided us with true, accurate and current information about yourself during the registration or Guest Checkout process (including, without limitation, your name and valid email address). You acknowledge and agree that erroneous information may lead to an inability for you to complete your transaction. You represent and warrant that you will provide and maintain true, complete and current account information, and keep your email address and phone number updated as long as your account remains active. Registration data and other information that you provide are governed by our Privacy Policy. You may not access or use the Services in any manner if you are younger than eighteen (18) years old. By providing your contact information to us, you agree that we may contact you in connection with your account and/or orders.

You are solely responsible for all activities that occur under your account and for ensuring that you exit or log out of your account at the end of each session of use. Your password is confidential, and you may not give it to anyone else. You will notify us immediately of any unauthorized use of your account or password or any other breach of security known or suspected by you.

2. Mobile Services

Certain of the Services are available via a mobile device, which may include, without limitation (a) the ability to upload content to the Services, (b) the ability to browse the Services and (c) the ability to access certain features through a downloaded and installed application (collectively, the “Mobile Services”). To the extent to which you access the Services through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply. In addition, downloading, installing or using certain Mobile Services may be prohibited or restricted by your carrier, and it may be the case that not all Mobile Services work with all carriers or devices. By using the Mobile Services, you acknowledge and agree that certain information about your usage of the Mobile Services may be communicated to us.

3. Your Content

We are in the business of offering personalized products (the “Products”). The Products and/or the use of the Services to order the Products sometimes require information that you provide, including, without limitation, text, photographs, images and/or information that you provide(collectively, “Your Content”). The Services and the Products are for your personal use only. You may not reproduce, duplicate, copy, or otherwise exploit any part of the Services or Products except as permitted by these Terms, and you may not access or use the Services for any commercial purpose whatsoever, including, without limitation, using the Services to facilitate the fulfillment by us of orders for Services or Products placed by third parties through you. Any use of the Services other than as expressly authorized in these Terms is strictly prohibited. All rights not expressly granted in these Terms are hereby expressly reserved by us.

By submitting Your Content to us, you grant us a nonexclusive, universe-wide, royalty free, fully paid-up, transferable, sublicensable, perpetual, irrevocable license to reproduce, distribute copies of, prepare derivative works based upon, publicly perform, publicly display, train artificial intelligence on, and otherwise use and exploit Your Content for the purpose of providing the Services and promoting to you other services we believe will be of interest to you. You represent and warrant that you either own Your Content or have a written license or other valid permission from the applicable rights owner(s) (for example, and without limitation, your photographer) and/or other right to make Your Content available to us for use with the Services and on the Products you order.

Without limiting the generality of the foregoing paragraph, you acknowledge and agree that we will need to work with Your Content in order to provide you with the Services and the Products. For example, and without limitation, we will copy, and we may need to display and/or modify, as well as stream, upload, post, publish, display, email or otherwise transmit (including, without limitation, transmission to other countries) or use (hereinafter, “Transmit”), Your Content when making the Products, and we will distribute Your Content when shipping the Products to you. By the license granted above, you are giving us permission to do this and, because we are using Your Content to provide you with the Services and the Products, you will not charge us any royalty. We will retain Your Content on our servers so that it will be available for your future use. This will make it easier for you to reprint entire orders or use elements of Your Content in making Products for new orders, all without the need to upload Your Content again. We agree that our use of Your Content will be limited to the scope of the Services and the Products that we provide. And rest assured that we will never use Your Content to market, promote or advertise the Services to others without your permission.

We reserve the right to reject any or all Your Content if we determine, in our sole discretion, that Your Content is inappropriate or otherwise inconsistent with the exercise of good judgment. For example, and without limitation, we may reject any of Your Content that we believe would fall within the Prohibited Uses of the Services set forth below.

4. Our Intellectual Property

You acknowledge and agree that the Services contain works of authorship (for example, but without limitation, software), inventions, brands, and content) (“Our Intellectual Property”) that is protected by copyright, patent, trademark, trade secret and/or other laws, regulations and rules and is owned by us and/or our licensors or affiliates.

Without limitation, unless otherwise designated, we own all Our Intellectual Property, including, without limitation, all the trademarks and logos used in connection with the Services (“Our Trademarks”). Nothing in these Terms or otherwise grants any license or right to use any of Our Trademarks. You may not delete, change or modify in any way the copyright, trademark or other intellectual property notices contained in the Services. All goodwill generated from the use of Our Trademarks will inure to our exclusive benefit.

Your use of prints, images or screen captures from the Services is limited to your personal, non-commercial use. You may not use any data mining, robots, scraping or similar data gathering or extraction methods in connection with your use of the Services unless provided by us as part of the Services. You will not reproduce, distribute copies of, prepare derivative works based upon, publicly perform, publicly display, train artificial intelligence on, or otherwise use, exploit, reverse engineer, reverse assemble or otherwise attempt to discover any source code, or attempt to sell, assign, sublicense, or otherwise transfer any right in or to Our Intellectual Property.

5. Third-party Intellectual Property

Certain of the Services and the Products contain images, photographs, layouts, designs and other content that may consist of the copyrights, trademarks, service marks, trade names and other intellectual property of third parties (collectively, the “Third-Party Content”). Third-Party Content is provided for your convenience for the specific purposes for which we have provided it. You may not use Third-Party Content:

1. For any other purposes whatsoever without the prior express authorization of its owner;
2. Except solely as incorporated into a Product, or otherwise download it in its original, unaltered form outside the Services;
3. In any manner that would violate the Prohibited Uses of the Services section of these Terms; or
4. As a trademark, service mark, or logo.

6. Prohibited Uses of the Services

You are solely responsible for Your Content that you Transmit via the Services. We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these Terms, including, without limitation, removing any offending content from the Services, suspending or terminating any account of such violator(s) and reporting such violator(s) to appropriate law enforcement authorities. As a condition for accessing and using the Services, you agree not to use the Services to:

1. Transmit any content that (a) is unlawful, threatening, abusive, harassing, tortious, violent, defamatory, libelous, slanderous, vulgar, obscene, pornographic (involving minors or otherwise), hateful or abusive, or otherwise similarly objectionable, (b) portrays any person depicted therein in a manner that a reasonable person would find offensive or portrays any person [1] in connection with pornography, “adult videos,” adult entertainment venues, escort services, dating services, or the like, [2] in connection with the advertisement or promotion of tobacco products, [3] as suffering from, or medicating for, a physical or mental ailment, or [4] engaging in immoral or criminal activities, (c) poses or creates a privacy or security risk to any person, (d) constitutes unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, contests, sweepstakes or any other form of solicitation, (e) characterizes any unlawful or immoral activity as acceptable, glamorous or desirable, (f) glamorizes the use or “hard-core” illegal substances or drugs, (g) denigrates or offends any ethnic, racial, sexual or religious group, or persons who are physically or mentally challenged, (h) makes inappropriate use of swastikas or other symbols of racism or intolerance and/or glamorizes the actions of Hitler or other individuals or groups advocating ethnic cleansing, genocide, the erasure or destruction of a country or its government, civilization or ethnic group, or similar activities, (i) uses messages, marks or symbols that support cults or conspiracy theories that have been disproven or that are rooted, in whole or in part, in intolerance or (j) contains images or likeness of, or identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with, minors without the valid authority to do so;
2. Harass another person by any means including, without limitation, by using their email account, address or password, or falsely state or otherwise misrepresent your affiliation with any person or entity;
3. Violate any applicable local, state, national or international law, regulation or rule;
4. Transmit or make available any content that you do not have the lawful right to Transmit, that would infringe the intellectual or proprietary rights of any third party (including, without limitation, copyright, trade secret, trademark, service mark or patent rights), or that would violate any person’s right of privacy or publicity;
5. Engage in any conduct that would interrupt, destroy, limit or harm the Services or enable you to gain unauthorized access to the Services, including, without limitation, by using viruses, Trojan horses, worms or malicious computer code, programs or files;
6. Reproduce, copy, sell, or commercially use (including, without limitation, the right to access) the Services, including, without limitation, using the Services to facilitate the fulfillment by us of orders for Services or Products placed by third parties through you;
7. Solicit personal information from anyone under the age of eighteen (18);
8. Harvest or collect email addresses or other contact information of other users from the Services by electronic or other means; or
9. Further or promote any criminal activity or provide instructional information about illegal activities.

In case of any violation of the above, and without limitation, we reserve the right to terminate your account and/or block you from accessing the Services and disclose any information if required to do so by law or in the good-faith belief that such preservation or disclosure is reasonably necessary to (a) comply with legal process, applicable laws or government requests, (b) enforce these Terms, (c) respond to claims that any content violates the rights of third parties or (d) protect the rights, property, or personal safety of us, our users or the public.

7. Information You Provide

Any questions, comments, suggestions, ideas, feedback or other information about the Services (“Feedback”) provided by you to us are non-confidential, and we will be entitled to the unrestricted use and distribution of Feedback for any purpose, without acknowledgment or compensation to you.

8. Practices Regarding Use and Storage of Your Content

We may preserve Your Content and may also delete or disclose Your Content if required to do so by law or in the good-faith belief that such preservation or disclosure is reasonably necessary to (a) comply with legal process, applicable laws or government requests, (b) enforce these Terms, (c) respond to claims that any content violates the rights of third parties or (d) protect the rights, property, or personal safety of us, our users or the public.

We may establish practices and limits concerning use of the Services, including, without limitation, the maximum period of time that data or other content is retained by the Services and the maximum storage space that will be allotted on our servers on your behalf. We will have no responsibility or liability for the deletion or failure to store any data or other content maintained or Transmitted by or to the Services. You acknowledge and agree that we reserve the right to terminate accounts that are inactive for an extended period of time, such time to be determined in our sole discretion. You further acknowledge and agree that we reserve the right to change these general practices and limits at any time, in our sole discretion, with or without notice.

9. Rewards

From time to time, we may make available to you certain offers and/or functionality that we call “Rewards.” There are no membership fees associated with Rewards. Rewards are strictly promotional and have no cash value. For example, and without limitation, we may offer some number of free products or services to you if you complete a certain number of transactions in a limited period of time. Once unlocked, you may redeem or activate the Reward as long as it is available via your account. Each Reward is limited to one (1) per customer unless we expressly indicate otherwise. We reserve the right to change, modify and/or eliminate any and all Rewards, regardless of status (including, without limitation, Rewards that are available, unlocked or redeemed) at any time and in our sole discretion. Any changes, modifications or eliminations will be effective immediately upon release of an applicable update to the Services, and you waive any right you may have to receive specific and/or prior notice of any such changes, modifications or eliminations. If you take any action that results in the unlocking and/or redemption of any Reward and such action is deemed incomplete or voided for any reason whatsoever, we may deduct, remove or eliminate the applicable Reward in our sole discretion. Your Rewards are personal to you and may not be sold, transferred or assigned to, or shared with others or used by you for any commercial purpose.

10. Promotional Offers

From time to time, we may make available to you certain promotional offers.

Free Shipping Offers are subject to the following terms and conditions:

1. They apply only to orders shipped to a single address in a geographic region into which we regularly ship.
2. They are limited to one discount per order and per customer, and cannot be combined with other discounts, offers or promotions.
3. They have no cash value, and cannot be resold.
4. If they have a minimum order requirement, the order value before tax must meet the minimum order threshold for the offer to be activated.
5. They do not apply to (a) any previous order(s), (b) express, priority, or overnight delivery, (c) taxes, (d) oversized items, (e) specially marked products, or (f) bulk or corporate purchases of ten (10) units or more.
6. Except where required by law, they cannot be redeemed for cash, check, or credit.
7. They do not affect normal retail prices (which are subject to change).

Dollars Off Offers (and similarly-themed offers in places with other currencies) are subject to the following terms and conditions:

1. They are limited to one discount per order and per customer, and cannot be combined with other discounts, offers or promotions.
2. They have no cash value, and cannot be resold.
3. If they have a minimum order requirement, the order value before tax must meet the minimum order threshold for the offer to be activated.
4. They do not apply to (a) any previous order(s), (b) shipping, care, handling or taxes, (c) specially-marked products; or (d) bulk or corporate purchases of ten (10) units or more.
5. Except where required by law, they cannot be redeemed for cash, check, or credit.
6. They do not affect normal retail prices (which are subject to change).

Percentage Off Offers are subject to the following terms and conditions:

1. They are limited to one discount per order and per customer, and cannot be combined with other discounts, offers or promotions.
2. They have no cash value, and cannot be resold.
3. If they have a minimum order requirement, the order value before tax must meet the minimum order threshold for the offer to be activated.
4. They do not apply to (a) any previous order(s), (b) shipping, care, handling or taxes, (c) specially-marked products, or (d) bulk or corporate purchases of ten (10) units or more.
5. Except where required by law, they cannot be redeemed for cash, check, or credit.
6. They do not affect normal retail prices (which are subject to change).

11. Gift Cards

You may from time to time have the ability to purchase, send, receive and/or activate through us digital gift cards (each, a “Gift Card”).

We will send each Gift Card to the recipient for which the purchaser thereof has provided us with the recipient information that we require. The recipient may be the purchaser themselves or a third party. Gift Cards are redeemable only through the merchant that is selected by the Gift Card purchaser in the purchase process (the “Merchant”), and the Gift Card balance is available only through that Merchant. The Gift Card balance is not available through us. We will provide each recipient of a Gift Card with an activation code to activate the Gift Card through us, so that it may then be redeemed with the Merchant. That activation code does not expire or have fees. The Merchant’s terms and conditions also apply to both activation and redemption. We reserve the right to discontinue our gift cards product line or the gift cards of any individual Merchant(s), including, without limitation, before a recipient has either activated with us or redeemed with the Merchant an already-purchased Gift Card. If a Gift Card is discontinued after purchase by the Gift Card purchaser but before activation with us by the Gift Card recipient, we will replace the Gift Card with our choice of replacement Gift Card(s) from our choice of third party(ies), at equivalent value. We may provide the Gift Card purchaser information about their Gift Card recipient’s Gift Card activation status.

Until such time as we deposit a Gift Card with a carrier (e.g., U.S. Postal Service or Royal Mail) for delivery to the Gift Card recipient, the risk of loss of, and title to, that Gift Card belongs to us. The risk of loss of, and title to, that Gift Card then passes to the Gift Card recipient when we deposit it with a carrier for delivery to such recipient. The Gift Card recipient is responsible for safeguarding the Gift Card from unauthorized use. We are not responsible if any delivered Gift Card is lost, stolen, or destroyed, or if a Gift Card is used without permission. There are a variety of scams that request payment by gift card. We are not responsible, and assume no liability to you, for any unlawful conduct or fraud by any third party associated with any Gift Card.

By using a Gift Card, you agree to comply with these Terms and to not use a Gift Card in any manner that is misleading, deceptive, unfair, or otherwise harmful to us, our affiliates, or our customers. We reserve the right, without notice to you, to void a Gift Card without a refund, suspend or terminate customer accounts, suspend or terminate the ability to use our application(s) and/or website(s), cancel or limit orders, and bill alternative forms of payment if we suspect that a Gift Card is obtained, used or applied fraudulently, unlawfully, or otherwise in violation of these Terms.

12. Third-party Sites, Products & Services

You may enable various online services, such as social networking sites, to be directly integrated into your experience with the Services. In addition, from time to time the Services may include links to third-party sites, services and/or products that we think may be of interest to you. To take advantage of these features, we may ask you to register for, or log into, the services of their respective providers. By enabling third-party services within the Services, you are allowing and authorizing us (a) to pass your log-in information to these service providers for this purpose and (b) to receive information and content from such third-party services. Please remember that the manner in which third-party services use, store and disclose your information is governed solely by the policies of such third parties, and we will have no liability or responsibility for the privacy practices or other actions of any third-party site or service that may be enabled within the Services. We make no representations or warranties concerning such third-party sites, services or products, and, accordingly, we are not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third-party sites, services and/or products.

13. Payments

To the extent to which the Services and/or the Products or any portion thereof are made available for any fee or charge (including, without limitation, shipping and handling charges), you will be required to select a form of payment and provide us information regarding your credit card or other form of payment authorized by us. You represent and warrant that such information is true and correct and that you are authorized to use the selected form of payment. When you make a payment, you authorize us (and our designated payment processor(s)) to charge, at the time at which you place your order, the full amount to the payment source you designate for the transaction. You will promptly update your account information with any changes (for example, and without limitation, a change in your billing address or credit card expiration date) that may occur. You will pay us all fees and charges incurred in accordance with the authorized form of payment and these Terms. You hereby grant to us the right to fix any payment processing errors that we may discover, and the right to correct any such processing errors by debiting or crediting the payment method used for the transaction found to be in error.

If you have chosen to receive Products and/or Services on a subscription basis: (1) you hereby grant us the right to bill payments as specified in the Products/Services description and/or ordering process; and (2) if your payment and customer information does not remain true, accurate and current for the length of your subscription(s) and you do not notify us promptly when such information changes, we may suspend or terminate your subscription(s); and (3) you hereby acknowledge and agree that we may participate in programs supported by your card provider (e.g., expiration-date updater services) to attempt to update your payment information, and you authorize us to continue billing your account with the updated information that we obtain.

14. Shipping

The risk of loss of, and title to, Products passes to you or your designated shipping recipient when we deposit such Product(s) with a carrier for delivery to you or such recipient.

By placing an order for Products that include photographs or photo-based items to be shipped, you acknowledge and expressly accept the inherent risks associated with physical shipment, including, without limitation, risks of loss, damage, delay, or destruction during transit. You consent to the mailing and shipment of such Products and agree that PlanetArt shall not be liable for any loss, damage, or other harm arising from such risks once the Products are deposited with the carrier for delivery.

15. Returns & Refunds

We want you to be 100% satisfied with your experience with the Services and the Products. If within the first thirty (30) days you are not completely satisfied with your order, we will, subject to the below terms, either (a) provide a replacement in the case of a defect or (b) in all other cases, issue a complete refund, subject to the exceptions and restrictions listed below:

1. Refunds are limited to amounts actually paid by you. This does not include the promotional value of any special offer or discount.
2. In cases where the return/refund is due to your order arriving damaged or with a defect confirmed by us, we will in our sole discretion (a) provide you with a prepaid return shipping label, (b) reimburse your cost of return shipping, or (c) direct you to discard the damaged or defective product. For all other cases, return shipping costs are your responsibility. Shipping and handling charges may apply to Services and Products that are otherwise offered on a free or promotional basis.
3. In the case of large orders, we reserve the right to send you a custom sample or digital proof so that you may review and approve it in advance of us starting to manufacture your order. Following your approval, no refund will be given except in the case of material damage or defect upon your order’s arrival. Please be sure to carefully review any printed samples or proofs we provide.
4. If damage or defect cannot be verified over the phone or via email contact, we may ask you to return the item to us for inspection before a determination can be made as to a potential refund.

In addition to the above satisfaction guarantee, we also offer a limited lifetime warranty against defective workmanship on all our canvas wall décor Products, if such defective workmanship causes a canvas wall décor Product to be unusable for its intended purpose in a way that did not exist in the first thirty (30) days after you received it. To make such a warranty claim, please contact us, either via our website, via the self-service tools that may be provided in the app tray or drawer if using one of our mobile applications, or by telephone if you are using one of the Services that provides for telephone support.

16. Disclaimer of Warranties

YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES AND THE PRODUCTS ARE PROVIDED “AS IS, AS AVAILABLE,” WITHOUT ANY WARRANTY OF ANY KIND OTHER THAN AS SET FORTH IN THE RETURNS AND REFUNDS SECTION OF THESE TERMS. WE HEREBY DISCLAIM ALL OTHER WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE), INCLUDING, WITHOUT LIMITATION, ALL WARRANTIES (A) WITH RESPECT TO THE SERVICES AND THE PRODUCTS (INCLUDING, WITHOUT LIMITATION, THEIR QUALITY, AVAILABILITY, PERFORMANCE AND FUNCTIONALITY), (B) WITH RESPECT TO THE QUALITY OR ACCURACY OF ANY INFORMATION OBTAINED FROM OR AVAILABLE THROUGH USE OF THE SERVICES, (C) THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR OPERATE ON OR WITH ANY PARTICULAR HARDWARE, PLATFORM OR SOFTWARE, (D) OF NON-INFRINGEMENT, (E) OF MERCHANTABILITY, AND (F) OF FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION GIVEN BY US OR OUR REPRESENTATIVES WILL BE DEEMED TO CREATE A WARRANTY.

17. Limitation of Liability

a. General.

1. WE WILL NOT BE LIABLE FOR NONPERFORMANCE OR DELAY IN PERFORMANCE CAUSED BY ANY REASON, WHETHER WITHIN OR OUTSIDE OF OUR CONTROL. IN NO EVENT WILL WE BE LIABLE UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOST PROFITS, LOSS OF DATA OR INFORMATION, OR LOSS OF BUSINESS GOODWILL OR OPPORTUNITY) WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. WE WILL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER RESULTING FROM (A) THE USE OF OR THE INABILITY TO USE THE SERVICES, (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICES OR (E) ANY PERSONAL INJURY OR PROPERTY DAMAGE THAT MAY RESULT FROM THE USE OF ANY OF THE PRODUCTS. IN NO EVENT WILL OUR LIABILITY TO YOU EXCEED THE GREATER OF FIFTY U.S. DOLLARS ($50.00) OR ANY AMOUNTS ACTUALLY PAID BY YOU TO US FOR THE SPECIFIC SERVICES OR PRODUCTS AT ISSUE DURING THE SIX (6) MONTHS PRIOR TO THE DATE ON WHICH THE BASIS FOR THE DISPUTE HAS OCCURRED. SOME JURISDICTIONS DO NOT ALLOW A LIMITATION ON LIABILITY DAMAGES AS CONTAINED IN THESE TERMS AND, IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

b. Time Limits.

1. TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, NO ACTION, REGARDLESS OF FORM, ARISING OUT OF THESE TERMS OR OUT OF THE SERVICES AND/OR THE PRODUCTS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE EVENT WHICH GAVE RISE TO THE CAUSE OF ACTION.

c. Limitation of Liability – Film, Prints and Negatives.

1. WE STRONGLY SUGGEST THAT YOU NOT PROVIDE US WITH ORIGINAL DIGITAL FILES, FILM, PRINTS OR NEGATIVES WITHOUT RETAINING A COPY. IF YOUR DIGITAL FILES, FILM, PRINTS OR NEGATIVES ARE DAMAGED, LOST OR OTHERWISE NOT RETURNED, OUR SOLE LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE AS SET FORTH IN THE PARAGRAPH IMMEDIATELY ABOVE.

d. Limitation of Liability – Data and Usage Restrictions.

WE WILL NOT BE LIABLE IN ANY MANNER FOR ANY DATA OR USAGE LIMITS, CAPS OR RESTRICTIONS, OR ANY RATES OR CHARGES, APPLIED TO OR ASSESSED ON YOUR MOBILE DEVICE BY ANY THIRD PARTY THAT RESULT FROM YOUR USE OF THE SERVICES OR OTHERWISE. WE SUGGEST THAT, WHEN AVAILABLE, YOU USE YOUR MOBILE DEVICE WITH AN UNMETERED WI-FI CONNECTION IN ORDER TO MINIMIZE THE LIKELIHOOD OF ANY OF THE FOREGOING OCCURRING TO YOU.

e. Limitation of Liability – Photo Tiles Products.

WE STRONGLY SUGGEST THAT YOU FOLLOW THE INSTRUCTIONS AND/OR WARNINGS PROVIDED WITH OUR PRODUCTS, IF APPLICABLE, WHEN YOU RECEIVE THEM. IN PARTICULAR, BUT WITHOUT LIMITATION, WE WILL NOT BE LIABLE IN ANY MANNER FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY A PHOTO TILE SHOULD IT FALL OFF YOUR WALL, REGARDLESS OF WHETHER THOSE INSTRUCTIONS/WARNINGS WERE FOLLOWED.

18. Copyright and Other Intellectual Property Rights

We respect the intellectual property rights of others and ask you to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), if you believe that your work has been used in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide us with the following information, using the contact form provided on our website, in the app tray or drawer of the mobile application you are using, if available, or via the contact information for our designated copyright agent.

1. a description of the copyrighted work or other intellectual property that you claim has been infringed;
2. a description of where the material that you claim is infringing is located on the site, along with links to the material at issue;
3. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or other intellectual property owner, its agent, or the law;
4. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf;
5. your name, address, telephone number, and email address; and
6. your electronic or physical signature.

Our agent for notice of claims of copyright or trademark infringement can be reached at:

Legal Department
PlanetArt, LLC
23801 Calabasas Road
Calabasas, CA 91302
Phone: (818) 591-9600
Email: trademarks@planetart.com

Attn: General Counsel

Counter-Notice: If you believe that the content that was removed (or to which access has been disabled) is not infringing, or that the disputed use is authorized by the copyright or other intellectual property owner, its agent, or the law, you may send a written counter-notice containing the following information to us:

1. a description of the copyrighted work or other intellectual property that has been removed or to which access has been disabled;
2. a description of where such material was located on the site before it was removed or disabled, along with URLs that led to the material at issue if you have them;
3. a statement by you that you have a good faith belief that the content was authorized by the copyright or other intellectual property owner, its agent, or the law and was removed or disabled as a result of mistake or misidentification;
4. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf;
5. your name, address, telephone number, and email address, a statement that you consent to the jurisdiction of the federal court located within the Central District of California and a statement that you will accept service of process from the person who provided notification of the alleged infringement or an agent of such person; and
6. your electronic or physical signature.

If a counter-notice is received by us, we will send a copy of the counter-notice to the original complaining party/copyright owner. In accordance with applicable law, we may replace or restore access to the removed content unless the original complaining party/copyright owner notifies us that it is seeking a court order against the alleged infringing party to prevent further infringement of the content at issue.

Repeat Infringer Policy: In accordance with the DMCA and other applicable law, we have adopted a policy of terminating, in appropriate circumstances and in our sole discretion, the accounts of users who are deemed to be repeat infringers.

19. Termination, Deactivation and Suspension

You or we may terminate your account at any time. If you violate these Terms, we also will have the right to deactivate or limit your access to the Services. You agree that any termination, limitation and/or deactivation may be effected by us without prior notice, and that we may immediately delete all related information, files and content in your account. We will not be liable in any manner for such termination, deactivation, limitation or deletion.

20. Special Notice for International Use; Export Controls

All software available in connection with the Services and the transmission of applicable data, if any, is subject to export controls established by law. No software may be downloaded from the Services or otherwise exported or re-exported in violation of export laws. Downloading or using such software is at your sole risk, and you must comply with all international and domestic law, regulations and rules regarding your use of the Services.

You represent and warrant that you: (1) are not located in, under the control of, or a national or resident of any country which the United States has embargoed for goods or services; (2) are not identified as a “Specially Designated National”; (3) are not placed on the U.S. Commerce Department’s Denied Persons List; and (4) will not access or use the Services if any applicable laws in your country prohibit you from doing so in accordance with these Terms.

21. Indemnification

You hereby release, indemnify and hold us and our present and future parents, subsidiaries, affiliates, officers, shareholders, members, directors, managers, employees, attorneys, representatives and agents, harmless from and against all claims, costs, damages, losses, liabilities, and expenses (including, without limitation, attorneys’ fees and costs), actions and damages of all kinds based on, arising out of or in connection with your use of the Services and/or the Products, your breach of these Terms and/or your use of any third-party site, service and/or product. If you are a California resident, you hereby waive California Civil Code Section 1542, which states that: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” If you are a resident of another jurisdiction, you hereby waive any comparable statute or doctrine.

22. Privacy Policy

The terms of our Privacy Policy are hereby incorporated by reference into these Terms.

23. Dispute Resolution (Class Action Waiver, Jury Trial Waiver, and Arbitration Agreement)

PLEASE READ THIS DISPUTE RESOLUTION SECTION CAREFULLY. IT AFFECTS RIGHTS YOU MAY OTHERWISE HAVE, INCLUDING, WITHOUT LIMITATION, THE RIGHT TO BRING A CLASS ACTION IN COURT AND THE RIGHT TO A JURY TRIAL.

1. For purposes of this Dispute Resolution section only, “we” or “us” refers to us and our present and future parents, subsidiaries, affiliates, officers, shareholders, members, directors, managers, employees, attorneys, representatives and agents.

This Dispute Resolution section applies to any dispute or claim arising out of or relating to these Terms, the Services, your purchase or use of the Product(s), or your relationship with us, however alleged (each, a “Dispute”). “Dispute” is to be read broadly and includes claims that (a) arose before these Terms existed, (b) are currently the subject of purported class action litigation in which you are not a member of a certified class, or (c) may arise after termination of these Terms. “Dispute” does not include any bona fide intellectual property dispute. This section does not prevent either party from (x) bringing a Dispute to the attention of any government agency, or (y) taking a Dispute to small claims court (so long as it is not removed or appealed to a court of general jurisdiction), with the small claims court deciding whether the Dispute falls within its jurisdictional limits.

a. Mandatory Informal Dispute Resolution Process.

Before initiating a Dispute, the initiating party must send a personally signed, written notice to the other party that includes: (a) information sufficient to identify any transaction and account at issue, (b) the initiating party’s name, address, telephone number, and email address, and (c) a detailed description of the nature and basis of the Dispute and the relief sought, including a calculation of any damages or other monetary relief. Notices to us must be sent to PlanetArt, LLC, 23801 Calabasas Road, Suite 2005, Calabasas, California 91302, Attn.: General Counsel. Notices to you will be sent to the most recent contact information we have on file.

For sixty (60) days from receipt of a completed notice (extendable by mutual agreement), both parties will negotiate in good faith to informally resolve the Dispute. Either party may request a telephone conference to aid resolution; if requested, you must personally participate (with counsel, if represented), and the conference will be scheduled for a mutually convenient time (which may be outside the 60-day period).

1. Completion of the foregoing process (the “Process”) is a condition precedent to initiating any claim in arbitration or court. Any dispute over compliance with the Process may be raised with and decided by a court of competent jurisdiction at either party’s election, and any pending arbitration or court case will be stayed during such action. The court may enforce the Process, including by enjoining the filing or prosecution of arbitrations. All applicable limitations periods will be tolled from receipt of a completed notice through conclusion of the Process. If the Dispute is not resolved through the Process, either party may commence litigation or arbitration.

b. Class Action Waiver; Jury Trial Waiver; Where Permissible, Disputes Will Be Brought in Court on an Individual Basis.

1. To the fullest extent permitted by applicable law: (i) EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, not as a plaintiff or class member in any class, collective, consolidated, private attorney general, or representative proceeding; (ii) neither party will be a member of any class in a class action brought by anyone else or seek to become a class representative against the other; (iii) disputes regarding the enforceability, revocability, or validity of this waiver may be resolved only by a court, not an arbitrator; and (iv) nothing herein limits either party’s right to participate in a class-wide settlement. These terms constitute the “Class Action Waiver.”
2. WHERE PERMISSIBLE, AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DISPUTES MUST BE BROUGHT IN COURT RATHER THAN ARBITRATION, AND ONLY ON AN INDIVIDUAL BASIS IN ACCORDANCE WITH THE CLASS ACTION WAIVER.
3. YOU AND WE EACH HEREBY WAIVE THE RIGHT TO A JURY TRIAL TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

c. Arbitration Agreement.

1. IN JURISDICTIONS WHERE APPLICABLE LAW PROHIBITS THE CLASS ACTION WAIVER FROM APPLYING TO DISPUTES BROUGHT IN COURT, THE DISPUTE WILL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT. The arbitrator will decide all issues except those reserved for a court, including issues pertaining to the scope, validity, and enforceability of this Dispute Resolution section or the arbitrability of a Dispute.
2. Severance. This Arbitration Agreement shall survive termination of the Services or these Terms or of any agreement into which you enter with us; and, further, you understand and agree that this Arbitration Agreement applies not only to these Terms but also to any subsequent agreement (including without limitation any agreement governing the use of the Services) into which you enter with us. If any portion of this Arbitration Provision is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this Arbitration Provision, except that: (a) if the Class Action Waiver is limited, voided or found unenforceable with respect to a Dispute that does not seek public injunctive relief and that determination becomes final after all appeals have been exhausted, then this Arbitration Agreement (except for this sentence) shall be null and void with respect to such proceeding.
3. Governing Law. The Federal Arbitration Act (“FAA”), 9 U.S.C. 1 et seq., and federal arbitration law apply to this Arbitration Agreement. There is no judge or jury in arbitration and court review of an arbitration award is limited, but an arbitrator can award an individual the same damages and relief as a court in an individual case and must apply and follow applicable substantive law, consistent with the FAA, and the terms of these Terms of Use and any agreement governing the use of the Services. The parties further agree that, in order to bring a claim in arbitration, they must first be able to satisfy the federal standing requirement under Article III of the United States Constitution with respect to their claims, and that the arbitrator shall be empowered to make a binding determination on standing. The arbitrator shall apply applicable statutes of limitations and honor privilege rules. Any judgment on the award rendered by the arbitrator will be final, subject to any appeal rights under the FAA, and may be entered in any court of competent jurisdiction. No arbitration award involving the parties will have any preclusive effect as to issues or claims in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration award in prior disputes involving other parties have preclusive effect in an arbitration between the parties to this Arbitration Agreement.
4. Arbitration Procedures. In individual arbitration, there is no judge or jury and there is less discovery and appellate review than in court. The National Arbitration & Mediation (“NAM”) will administer any arbitration in accordance with the then-applicable NAM rules (including the Comprehensive Dispute Resolution Rules and Procedures and/or Supplemental Rules for Mass Arbitration Filings, as applicable) (the “NAM Rules”), as modified by this section. The NAM Rules are available at https://namadr.com or by emailing commercial@namadr.com. If NAM is unavailable or unwilling to administer the arbitration consistent with this section, the parties will agree on a substitute administrator or jointly petition a court to appoint one.
5. The party initiating arbitration must send a copy of the written notice of arbitration, personally signed by the claimant, that includes: (a) a certification under penalty of perjury of compliance with the Process, and (b) a representation that such party will comply with Federal Rule of Civil Procedure 11(b).
6. The arbitration will be before a single, neutral arbitrator. You may choose to have the arbitration conducted by videoconference (or another method or location mutually agreed upon). Either party may request a hearing on any matter from the arbitrator.
7. Subject to the NAM Rules, the arbitrator may: (a) impose sanctions and re-allocate arbitrator compensation, expenses, administrative fees, and legal fees and costs if a claim, defense, or counterclaim was filed for harassment or is patently frivolous (and the parties authorize the arbitrator to apply the cost-shifting provisions of Federal Rule of Civil Procedure 68 after entry of an award); and (b) award on an individual basis any relief available in court, including injunctive or declaratory relief only in favor of the party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator will issue a reasoned written decision explaining essential findings and conclusions.
8. The arbitrator may not consolidate more than one person’s claims or preside over any class, collective, consolidated, private attorney general, or representative proceeding. If, after exhaustion of all appeals, any prohibition on non-individualized relief or class proceedings is found unenforceable with respect to a particular claim (such as a request for public injunctive relief), that claim will be decided by a court after all other claims are arbitrated.
9. Judgment on any arbitration award may be entered in any court of competent jurisdiction (except a satisfied award may not be entered). No award will have preclusive effect in any other arbitration or proceeding in which you are not a named party.
10. Costs of Arbitration. You and we each hereby acknowledge and agree that (i) payment of arbitration fees will be governed by the NAM Rules and fee schedule, (ii) you and we have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration and (iii) you and we (and your and our counsel, if represented) will work together in good faith towards making any arbitration cost-effective for both you and us.
11. Settlement. In any arbitration, the defending party may make a written settlement offer at any time before the evidentiary hearing or, if a dispositive motion is permitted, prior to the dispositive motion being granted. Settlement offers may not be disclosed to the arbitrator until after the arbitrator issues an award on the Dispute. If the award is issued in the defending party’s favor, or in the other party’s favor but is less than the defending party’s settlement offer, then the other party will pay the defending party’s costs incurred after the offer was made, including, without limitation, any attorney’s fees. If any applicable statute or case law prohibits the shifting of costs incurred in the arbitration, then the offer made pursuant to this provision will serve to cease the accumulation of any costs to which the party bringing the Dispute may be entitled for the cause of action under which they are suing.
12. Additional Procedures for Mass Filings. You and we each hereby acknowledge and agree that these Additional Procedures for Mass Filings (in addition to the other provisions of this Dispute Resolution section) will apply if you participate in a filing and/or prosecution of 25 or more similar Disputes (including, without limitation, yours) by the same or coordinated counsel (a “Mass Filing”). In the event of a Mass Filing (a) you hereby acknowledge and agree that [1] resolution of your Dispute might be delayed and ultimately proceed in court and not in arbitration and [2] any applicable limitations periods (including, without limitation, statutes of limitations) will be tolled for your Dispute from the time that your Dispute is first submitted to NAM until your Dispute is selected to proceed as part of a staged process (as set forth below) or is settled, withdrawn, opted out of arbitration or otherwise resolved pursuant to this Dispute Resolution section, and (b) your and our counsel will meet and confer in good faith in an effort to resolve the Disputes at issue, streamline procedures, address the exchange of information, modify the number of Disputes to be adjudicated, and conserve the parties’ and NAM’s resource, in the Mass Filing.
13. STAGE ONE: If at least 40 Disputes are submitted as part of the Mass Filing, (a) counsel for the claimants and our counsel will each select 20 Disputes to be filed and to proceed as cases in individual arbitrations as part of this initial staged process, (b) you and we each hereby acknowledge and agree that [1] each of those 40 Disputes will be assigned to a different arbitrator and proceed individually, [2] if one of those 40 Disputes is withdrawn before the issuance of an arbitration award, you will have the right to select another Dispute to proceed in its place as part of Stage One, [3] if a second of those 40 Disputes is withdrawn before the issuance of an arbitration award, we will have the right to select another Dispute to proceed in its place as part of Stage One, and [4] if a third or greater number of those 40 Disputes is withdrawn before the issuance of an arbitration award, you and we will alternatingly have the right to select another Dispute to proceed in each’s withdrawn Dispute’s place as part of Stage One, and (c) you and we each hereby acknowledge and agree that the remaining Disputes will not be filed or deemed filed in arbitration nor will any administrative fees be assessed in connection therewith. After the Stage One set of proceedings concludes with awards in each, counsel for the claimants and our counsel will in good faith participate in a global mediation session with a retired federal or state court judge jointly selected by you and us, and paid by us, in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stage One).
14. STAGE TWO: If the remaining Disputes have not been resolved at the conclusion of Stage One, (a) counsel for the claimants and our counsel will each select 40 Disputes per side to be filed and to proceed as cases in individual arbitrations as part of a second staged process (and if there are fewer than 100 Disputes, all will proceed individually in Stage Two), (b) you and we each hereby acknowledge and agree that [1] no more than five (5) of the 40 Disputes will be assigned to a single arbitrator to proceed individually, [2] if one or more of those 40 Disputes is withdrawn before the issuance of an arbitration award, you and we will each have the right to select another Dispute to proceed in its place as part of Stage Two in the same process as set forth for Stage One, and (c) you and we each hereby acknowledge and agree that any remaining Disputes will not be filed or deemed filed in arbitration nor will any administrative fees be assessed in connection therewith. After the Stage Two set of proceedings concludes with awards in each, counsel for the claimants and our counsel will in good faith participate in a global mediation session with a retired federal or state court judge jointly selected by you and us, and paid by us, in an effort to resolve the remaining Disputes (as informed by the adjudications of cases in Stage One and Stage Two).
15. Upon completion of the mediation set forth in Stage Two, each remaining Dispute (if any) that is neither settled nor withdrawn will be opted out of arbitration and proceed only as a sole proceeding in a court of competent jurisdiction consistent with the remainder of these Terms.
16. You and we each hereby acknowledge and agree that (a) if, after exhaustion of all appeals, a court of competent jurisdiction decides that this Additional Procedures for Mass Filings section of this Dispute Resolution section apply to your Dispute but are not enforceable, then your Dispute will not proceed in arbitration and will proceed only in a court of competent jurisdiction consistent with the remainder of the Terms, and (b) that this Additional Procedures for Mass Filings section of this Dispute Resolution section and each of its requirements are essential parts of these Terms.
17. Future Changes to Arbitration Agreement. If we make any future changes to this Dispute Resolution section (other than a change to our contact information), you may reject such change by sending us a personally signed, written notice within thirty (30) days of the change to PlanetArt, LLC, 23801 Calabasas Road, Suite 2005, Calabasas, California 91302, Attn.: General Counsel. Such notice will constitute an opt-out only of the change(s) made in the thirty (30) days prior to your notice, not of arbitration altogether. If you do not want this Arbitration Agreement to apply altogether, you must separately send us a signed notice within thirty (30) calendar days of the date on which you use the Services. You must send the notice in writing (and not electronically) to PlanetArt, LLC, 23801 Calabasas Road, Suite 2005, Calabasas, California 91302, Attn.: General Counsel. You must provide your name, address, telephone number, and state that you “opt out” of the Arbitration Agreement. Opting out will not affect the other provisions of these Terms of Use or any other agreement governing the Services. If you do not opt out, you will be bound by this Arbitration Agreement.

24. Miscellaneous

We reserve the right to change these Terms at any time, effective immediately upon posting here. Any updates, new services or modifications of existing services will be governed by these Terms. The continued use of the Services following the posting of changes to these Terms constitutes your acceptance to such changes. We strongly encourage you to periodically review these Terms. All prices and features of the Services and the Products are subject to change without notice.

We reserve the right to modify, discontinue or suspend, temporarily or permanently, any of the Services (or any part thereof) and/or the Products, with or without notice. You agree that we will not be liable to you or to any third party for any modification, discontinuance or suspension of any of the Services or the Products.

Any communication we receive from you will be considered NOT to be confidential (other than information we may agree to keep confidential under our Privacy Policy). By sending us any information (other than information we may agree to keep confidential under our Privacy Policy) you grant us a nonexclusive, universe-wide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to reproduce, distribute copies of, prepare derivative works based upon, publicly perform, publicly display, train artificial intelligence on, and otherwise use and exploit that information.

These Terms constitute the entire agreement between you and us governing your use of the Services and the Products. If there is any conflict or inconsistency between these Terms or any other terms or conditions available elsewhere regarding the Services and/or the Products, these Terms will govern and be given precedence.

The waiver of any right under these Terms will not operate as past, present or future waiver of that right or of any other right. No waiver will be effective in any case unless acknowledged and agreed to by us in writing.

In addition to such other provisions that, by their terms, survive any termination of these Terms, the following sections will survive termination of these Terms: (a) limitations of liability provisions; (b) disclaimer of warranties; (c) indemnification; and (d) dispute resolution (including, without limitation, arbitration agreement, class action waiver and jury trial waiver).

Except as otherwise provided in these Terms, if any provision of these Terms is found to be invalid, illegal or unenforceable, a modified provision will be substituted that carries out as nearly as possible your and our original intent as evidenced solely by the language of these Terms, and the validity, legality and enforceability of any of the remaining provisions of these Terms will not in any way be affected or impaired thereby. No joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or the use of the Services. We have the right to assign any or all our rights and obligations under these Terms at any time; however, all rights that you may have under these Terms or otherwise in and to the Services may not be assigned by you.

Nothing contained in these Terms will be deemed to create, or be construed as creating, any third-party beneficiary right of action upon any third party, in any manner whatsoever.

The Services are offered by us, and we are located at 23801 Calabasas Road, Suite 2005, Calabasas, California 91302, USA. Our U.K. address is 55 Peach Street, Wokingham, Berkshire, RG40 1XP, United Kingdom. If you are a California resident, you may have a copy of these Terms emailed to you by sending a letter to the foregoing address with your email address and a request for these Terms.

25. Notice for California Users

Under California Civil Code Section 1789.3, users of the Services from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.